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Maintenance & Support
Security & Storage
Battery & Performance
FAQs
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What if my e-bike breaks down?
Immediate support
Do not to ride damaged bikes
Reporting issues: electrobikeboston@gmail.com
Contact information for support: electrobikeboston@gmail.com
Service center location: Cambridge Used Bicycles, 201 Monsignor O'Brien
Highway, Cambridge, MA 02141
What if my e-bike goes missing?
File a Police Report!
Contact Us to report it
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Do I need a lock?
Strong U-lock (provided with each of our bikes)
We'll show you best practices for securing the bike
Tips for parking in public spaces:
○ Do not block sidewalks, driveways or pedestrian crosswalks
○ Use assigned bike parking areas
Additional security measures:
○ Do not forget items in the bins
○ Do not leave helmets hanging, secure them with the lock
Storage Requirements
Overnight parking is recommended to be indoors
Do not leave battery on the bike if temperatures are above 90F or below 50F
Tips for apartment/condo storage:
○ Use covered areas
○ Common area or hallways
○ Bring battery in the apartment with you
FAQs
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How do I charge the e-bike?
Charging process is simple
Charging time (2 hours for full charge)
Wall outlet compatibility
Battery care tips:
○ Make sure no dirt or liquids are on the charging port before plugin in
○ Make sure battery charging wire connection is fully seated correctly
What's the riding range?
Range estimates (25-60 miles)
Factors affecting range:
○ Hills and terrain
○ Cargo load
○ Speed
○ Pedal-assist level
Tips for maximizing range:
○ Pedal! The more you do the further you’ll get...
