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FAQs

Structure each FAQ with clear headings and easy-to-read answers:

FAQs

Maintenance & Support

  • Immediate support
  • Do not to ride damaged bikes
  • Reporting issues: electrobikeboston@gmail.com
  • Contact information for support: electrobikeboston@gmail.com
  • Service center location: Cambridge Used Bicycles, 201 Monsignor O'Brien
    Highway, Cambridge, MA 02141
  • File a Police Report!
  • Contact Us to report it

FAQs

Security & Storage

  • Strong U-lock (provided with each of our bikes)
  • We'll show you best practices for securing the bike
  • Tips for parking in public spaces:
    ○ Do not block sidewalks, driveways or pedestrian crosswalks
    ○ Use assigned bike parking areas
  • Additional security measures:
    ○ Do not forget items in the bins 
    ○ Do not leave helmets hanging, secure them with the lock
  • Overnight parking is recommended to be indoors
  • Do not leave battery on the bike if temperatures are above 90F or below 50F
  • Tips for apartment/condo storage:
    ○ Use covered areas
    ○ Common area or hallways
    ○ Bring battery in the apartment with you

FAQs

Battery & Performance

  • Charging process is simple
  • Charging time (2 hours for full charge)
  • Wall outlet compatibility
  • Battery care tips:
    ○ Make sure no dirt or liquids are on the charging port before plugin in
    ○ Make sure battery charging wire connection is fully seated correctly
  • Range estimates (25-60 miles)
  • Factors affecting range:
    ○ Hills and terrain
    ○ Cargo load
    ○ Speed
    ○ Pedal-assist level
  • Tips for maximizing range:
    ○ Pedal! The more you do the further you’ll get...

Experience the ease and convenience of leasing an e-Bike with ElectroBike Boston and discovering mobility without being tied to a car.

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